Sorry if you felt insulted.
My purpose was not to insult, but to point out the communications bugs that are reiterated.
And sorry, but this is a striking and very grim example.
MT4 is at the end of life according to its publisher. And the support suggests that the current Darwins may be condemned, and he advises not to use MT5 and therefore to work to make MT4 Darwins so the future is uncertain.
A prospect would have every reason to flee Darwinex after receiving this type of response.
And if the specialized press passed by and did a kind article: the future of Darwinex seems compromised ...
In a short time :
Our money is quietly exfiltrated from Barclays to a second-class bank ...
Darwinex becomes a broker-dealer ...
You offer the MT5 platform while it is not integrated in the Darwinex environment at all.
And you leave the doubt whether the current Darwins survive the transition to MT5.
When there is a phase of uncertainty and change, Darwinex should deploy a controlled and professional communication to reassure its current and future customers, to instil confidence, etc.
Watch the eToro marketing war machine. The darwinex product is so much better, but instead of feeling insulted, Darwinex should take my remarks into consideration and take charge of his faulty communication.
You ask me to lower the tone. But when I send a discreet email, you acknowledge receipt and thank me. You forward to the right department. And I never hear about it again ...