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(VIDEO) Meet the Customer Success Team | #InsideDarwinex Series

Darwinex is many things… broker, asset manager, Exchange…

…but at its core are people, human beings with values, ethics and a vibrant culture that make it what it is.

Today we celebrate our passionate front-liners who spend all their time helping and making sure YOU know and have everything you need to enjoy being part of the Darwinex ecosystem.

Say hello to the Darwinex Customer Success (CST) Team! :slightly_smiling_face:

Darwinex has grown from 5 people in the early days, to a vibrant company bustling with talented, hard-working people forming dedicated departments for everything.

Its heart and soul are the hard-working people behind it, each with their individual personalities, passions and goals, just like YOU.

As such, we have a huge responsibility in the CST Team to make sure that every single client gets all our love and individual attention.

Because don’t just handle client queries.

We represent EVERYONE at Darwinex, and it is our job to showcase the entire company’s dedication to its clientele, from back-end to front-end.

Our staff give EACH and EVERY client their individual attention.

Every query that comes in gets a personalized response from a dedicated staff member, the user’s individual issue being addressed with the attention it deserves.

I look forward to seeing you in our community of traders & investors!"

Ignacio Colón (@ignacio)
Head of Customer Success @ Darwinex


Are you sure Carlos Morán is not the famous skateboarder Ryan Sheckler?! :sweat_smile:



Juan Colón - CEO & Chief Ball Buster :rofl:

Very nice presentation!


Humble request for everyone:

It would mean the world to us at Darwinex if you could kindly share our content on your social networks whenever you enjoy something we release :pray: :slightly_smiling_face:

The more of you do so, the more YouTube suggests our content to relevant audiences, the farther our message spreads, the more we grow as a collective.

Thank you very much from everyone at Darwinex :pray:


Shared on Twitter :kissing_heart:


heheh… funnily enough, my wife said the exact same thing when she saw this video :joy:

Maybe we should get Carlos in here to spill the beans himself eh @ignacio? :smiling_imp:

1 Like

This is a really nice video. Nice to see the normal people behind the scenes…(do normal people speak 4 languages??! :smile: :smile:)

We are still waiting for a live chat functionality though. Sometimes the wait times on the email is very long (usually less than 12 hours, but yeah).


There used to be a live chat in the early days, very useful if you have an urgent question, but sadly it was removed.